Frequently Asked Questions

Getting Started

What is KptnCook?

KptnCook is a mobile app and your daily cooking companion. We help you discover delicious, easy-to-cook recipes — most ready in 30 minutes or less — plan your meals, and shop smarter.

Every recipe is tested by our nutritionists and food experts to ensure it’s balanced, reliable, and full of flavor. With KptnCook, you’ll spend less time cooking and more time enjoying meals you love.

What does "KptnCook" mean?

It’s pronounced Captain Cook 😉 – inspired by the 18th-century explorer James Cook.

We believe every meal can be its own little voyage. Instead of navigating oceans, we explore flavors, ingredients, and cuisines – bringing you recipes that spark curiosity and make cooking feel like an adventure.

Whether you’re trying a new spice or planning a week’s worth of meals, we’re your crew for the journey.

Who’s behind KptnCook?

We’re a diverse, international crew of passionate food lovers – from app developers and nutritionists to designers and home cooks. Based in Germany, with most of us in Berlin, we blend different cultures, flavors, and ideas into everything we create.

Our mission: make cooking so simple, enjoyable, and inspiring that it naturally becomes part of your everyday joy.

What's included for free?

Even without Premium or Pro, you can:

  • Enjoy 3 free recipes daily
  • Save unlimited Favorites and build your personal cookbook
  • Explore the weekly special
  • Use shopping lists and step-by-step cooking guides
  • Ask the AI Cooking Assistant (Skippi) one question per recipe for tailored tips and ingredient swaps
How often do you add new recipes?

Every week! We add 3 new recipes daily for free users, while Premium and Pro members get unlimited access to our full library of 4,000+ recipes – continuously growing

Where do your recipes come from?

We have a whole crew of nutritionists and food experts who create new recipes for you every day.

We’re also lucky to collaborate with many talented food bloggers who share our passion for cooking. If you’re a fan of a specific blogger’s recipe, just click on their bio and visit their site for even more food inspiration. This mix of expertise and creativity means you’ll always find fresh, diverse ideas to keep your cooking exciting.

Why are many recipes vegetarian?

Because they’re delicious, healthy, and better for the planet. Reducing meat consumption helps both your health and the environment – and we make sure the veggie dishes are so good, you won’t miss the meat.

Why aren’t all recipes vegetarian?

We’re flexitarians: we love vegetables, but we also enjoy high-quality meat 1-2 times a week. For us, less is more – and quality matters most.

What’s your stance on seasonal recipes?

We love cooking with in-season ingredients whenever possible. But if we use a tomato in winter instead of only cabbage and root vegetables, we hope you’ll understand 😉. You can always filter recipes to match the current season.

Plans, Pricing & Billing

What do I get with KptnCook Premium or Pro? 

With a paid plan, you unlock powerful features that make cooking easier, faster, and more personal.

Premium includes:

  • Diet & intolerance filters (vegan, low carb, high protein, no coriander, etc.)
  • 4,000+ recipes perfected by our nutrition and food experts, plus fresh seasonal dishes added weekly.
  • Weekly Planner to organize meals, plus “Surprise” recipe suggestions
  • Follow your favorite chefs and browse all their recipes in one place
  • Cook with what’s already in your fridge or pantry – skip the store run
  • Unlimited favorites and up to 25 custom collections


Pro includes everything in Premium, plus:

  • AI Cooking Assistant (Skippi) – unlimited questions for cooking tips, substitutions, and quick answers while you cook
How much does Premium or Pro cost?

You can choose:

  • Monthly subscription: flexible, cancel anytime
  • Annual subscription: best value

Exact prices depend on your region. You’ll see them in the app before confirming your purchase.

Free trial: You can test Premium or Pro free for 7 days (except for certain discounted offers–check in-app details).

How does the free trial work?

When you start a free trial of Premium or Pro, you’ll have full access to all features for 7 days.

  • Cancel you trial at least 24 hours before it ends to avoid being charged.
  • You can cancel anytime during the trial in your device’s subscription settings.
  • If you started the trial on our website, cancel via the link in your confirmation email or email us at support@kptncook.com
  • If you don’t cancel in time, your subscription will automatically continue at the selected monthly or annual rate.

Note: Some discounted offers don’t include a free trial — check the details in the app before subscribing.

How can I cancel my trial or subscription?

Cancellation steps depend on how you subscribed.

iOS (Apple App Store):

1. Open Settings on your iPhone/iPad.
2. Tap your name > Subscriptions.
3. Select KptnCook > tap Cancel Subscription.

For more details, visit Apple Support

Android (Google Play Store):

1. Open the Google Play Store.
2. Tap the profile icon > Payments & subscriptions > Subscriptions.
3. Select KptnCook > tap Cancel subscription

For more details, visit Google Play Support

Website:

If you subscribed via our website, use the confirmation email link to manage your subscription.

If you can’t find it check spam/junk or email us at support@kptncook.com and we’ll sort it out for you.

How can I request a refund? 

Refunds are handled by the platform where you purchased:

- iOS (Apple App Store): Request here
- Android (Google Play Store): Request here
- Website: Email support@kptncook.com within 14 days of purchase.

Note: Refund eligibility may vary, and prior subscribers may not qualify.

How do I redeem a voucher code?

As a TK member, please visit our partner page for TK members to redeem your TK voucher code.

1. On the webpage, enter the code you received in the TK app into the input field.

2. You’ll be redirected to the account page, where you can create a new KptnCook account or log in with your existing one.

3. Download and open the app, and sign in with the account you used to redeem your voucher. If any content still appears locked, simply close and reopen the app.

Note: The voucher can only be redeemed if you don’t currently have an active KptnCook Premium subscription.

Features & Personalization

Diet & intolerance filters

Filter recipes by diet (vegan, low carb, high protein, etc.) or exclude ingredients you don’t like or can’t eat (e.g., no coriander).

During app onboarding, you can enter your preferences – these will automatically apply if you have a Premium or Pro subscription.
You can update your preferences anytime in the app’s settings.

Benefit: Your recipe feed is instantly tailored to your taste and needs, making it easier to discover recipes you’ll actually want to cook.

AI Cooking Assistant (Skippi)

Free: Ask Skippi one question per recipe for quick tips, ingredient swaps, or cooking guidance.

Pro: Unlimited questions with instant, tailored answers while you cook.

Benefit: Get the cooking help you need, without having to leave the kitchen or search online.

Weekly Meal Plan

Plan your meals for the week and add recipes with one tap. Use the “Surprise” feature to discover something new without scrolling endlessly.

Benefit: Save time deciding what to cook and keep your meals fresh and varied.

Add Favorites to save and collect unlimited recipes

Tap the heart icon on any recipe to save it to your Favorites.

To delete: Tap the red heart again. Deleted recipes move to the collection "Recently deleted" for 30 days in case you change your mind.

Benefit: Quickly access the recipes you love most.

How can I make sure I don’t lose my favorites?

Create a free KptnCook account:
- Your favorites will sync across devices (phone, tablet, etc.).
- You’ll never lose them, even if you switch devices.

Recipe Collections

You have 3 permanent collections you can’t delete:
- Cooked
- Want to cook
- Recently deleted (keeps recipes for 30 days)

Plus, create up to 7 custom collections to organize your favorites any way you like – by theme, season, event, or anything else.

Benefit: Your recipes stay organized and easy to find.

Sharing recipes with friends
  • Open a recipe and tap the share icon (top right).
  • Choose your preferred app — WhatsApp, Messages, Email, etc.
  • When your friends download KptnCook, they can open the link and save the recipe to their Favorites.
  • Note: Shared links may expire after a certain period, so it’s best to save the recipe to Favorites right away.

Cooking, Ingredients & Nutrition

What should I have at home to be ready to cook?

A few basics go a long way:

  • Pantry: salt, pepper, olive oil, sunflower oil, sugar, and a small selection of spices
  • Equipment: knives, pots, pans, a whisk, and ideally a blender or mixer

With these essentials, you can make almost any recipe in the app – including creamy soups and sauces.

How do you calculate prices for loose ingredients?

For fresh ingredients sold by weight (e.g., apples, tomatoes), we use average weights – like 200g for an apple – to estimate prices.
This gives you a reliable guide for budgeting, even if exact prices vary slightly.

Are your price indications always accurate?

We aim for accuracy, but regional supermarket promotions and pricing differences can cause variations. Use our prices as a guide rather than an exact checkout total.

How are portions calculated?

Our nutritionists test every recipe and calculate the ingredient amounts for 2-4 servings – the most common household sizes and the range that ensures the best cooking and flavor results. The app then automatically adjusts these amounts to match your chosen number of servings. Whether you’re cooking for one, two, or a crowd, you’ll get the right quantities every time – without guesswork.

What is the nutritional information based on?

For every recipe, we show the nutritional values per serving. Our data comes from a trusted national food database to make sure the numbers are accurate. The colored circle around each value shows how much it contributes to the average daily needs for adults: 2,000 calories, 50 g protein, 70 g fat and 270 g carbohydrates. If you’re curious, our source is the Bundeslebensmittelschlüssel – Germany’s official nutrient database.

Account & Login

Why should I sign into the app?

Creating a free KptnCook account unlocks extra convenience:

  • Sync your Favorites across devices – shop on your phone, cook on your tablet
  • Keep all your saved recipes when you switch to a new device
  • Share shopping lists with family or flatmates so nothing is forgotten
  • Create your own recipe collections and add personal notes to recipes

Benefit: Your recipes, lists, and notes are always with you – no matter what device you’re on.

How can I change my email or password?
  • Open the app and go to your Profile (top right).
  • Tap the Settings icon (small gear, top right).
  • Select My Account.
  • Update your name, email address, or password.
How to delete my account?

⚠️ Deleting your account does not cancel an active subscription. Be sure to cancel first (see “How can I cancel my trial or subscription?” above).

iOS / Android steps:

1. Go to the Today tab and tap on the Account icon in the top right corner of the screen.
2. Tap on the Settings icon in the top right corner of the screen.
3. Tap on My Account > Delete Account
4. Tap Send Email in the pop-up
5. Open the email from KptnCook and click Delete Account

Or email us at support@kptncook.com to request deletion.

Please note that we may be required by tax and commercial law to retain certain accounting-related information. In addition, we will keep your deletion request and our response (if you have requested deletion of your account through our customer support) for three years to fulfill our recordkeeping obligations. Therefore, we may not be able to delete all of your information at this time. However, we will only retain the remaining data to fulfill our legal obligations. Once these periods have expired, we will immediately delete your remaining information without you having to ask us to do so again.

Notifications

How can I turn on/off the push notifications?

You can control KptnCook push notifications in your smartphone settings:

iOS:

  • Open Settings > Notifications.
  • Select KptnCook.
  • Toggle notifications on or off.

Android:

  • Open your device’s Settings > Notifications (or Apps & notifications).
  • Select KptnCook.
  • Toggle notifications on or off.

Tip: Notifications keep you updated with cooking inspiration, seasonal recipes, and special offers – so you never miss a chance to try something new.

Troubleshooting & Contact

Can’t find subscription or voucher email

Search your inbox for “KptnCook” and check your spam or junk folder.

If you still can’t find it, email us at support@kptncook.com and include: 1. The email address you used for your KptnCook account 2. The date and platform where you subscribed or redeemed your voucher

How to contact KptnCook support

We’re happy to help!

Email us at support@kptncook.com for subscription, billing and technical issues.

Email feedback@kptncook.com for product suggestions or recipe ideas.

Tip: Include your device type (iOS/Android/Web), app version, a short description of the issue, and screenshots if possible — this helps us solve your problem faster.

We aim to reply within 2-3 working days.